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Televisits

We are now offering televisits through a platform called Healow. The easiest way to set up a televisit is to call the office, and we'll send you a link and an access code.

If you'd prefer to see more detailed instructions, you'll find a full guide below:

 

Installing the Healow Application

1. Open App Store® from your iPhone® or Google Play™ from your Android phone:

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2.   Type Healow app in the search box.

 

3.   Tap Get in the App Store or Install in Google Play: This installs the application to your phone.

Note: Make sure the application you are installing is the one developed by eClinicalWorks®, LLC.

 

4.   Tap Open.
OR
Tap the Healow application from the launcher:

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Initializing a TeleVist

To initialize a TeleVisit:


1.   Open the Healow app, and tap Get Started:

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2.   Accept the following in-phone notifications:

  • Location
  • Camera
  • Microphone


3.   Enter the Practice Code:
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4.   Enter the login credentials provided by the practice and tap Login:
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Note: The username and the password are case-sensitive.

5.   Accept the Terms and Conditions for the Healow application:
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6.   Verify the account by entering your Date of Birth.


7.   Create and confirm a 4-digit PIN of your choice:
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Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.


8.   On the wheel screen, tap Appointments:
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9.   Tap the appointment:
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10. Tap Start TeleVisit:
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11. Complete the questionnaire and tap Submit Questionnaire & Next:
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Note: Questions are not mandatory; complete as much as you are able.

12. Enter your vital signs and tap Submit Vitals:
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Note: Vitals are not mandatory; complete as much as you are able.

13. Tap Start Televisit:
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You are checked in. Wait for your provider to connect:

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Tap the red phone icon at the bottom of the screen to end the visit:

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